【2022.03.23 更新】
順豐派件服務
順豐香港於2022年3月23日起，全面恢復本地上門收派服務。而過去14天内曾有確診個案的樓宇，客戶可選擇在處所樓下與順豐香港收派員交收快件，或安排於順豐香港自營網點自取。另外，所有隔離中心及社區治療設施的上門收派服務仍然暫停。
Jumppoint 派件服務已逐步回復正常。
【2022.03.10 更新】有關物流送貨時效
受疫情措施影響，加上近日訂單數量急增，多間物流公司的服務受到阻延。據物流公司反映，每天都有送貨員確診而無法上班，令人力資源十分緊絀。順豐速運及Jumppoint先後於3月5日及3月10日通知，往後訂單暫時無法保證送貨時效。Jumppoint方面預計送貨服務將於3月17日有所改善，逐漸回復正常。本公司暫時預計送貨時效會比預期延誤3-7個工作天，惟因疫情反覆並持續地造成影響，對時效的影響只是粗略估計，只供參考，未能作準。
本公司會盡力協調，與各物流公司盡快處理及配送訂單，還望顧客理解及體諒。
<已落單的顧客>
發貨日期為3月10日或之前：發貨將不受影響，請等待送貨公司更新貨件追蹤訊息/ 通知送貨。
發貨日期為3月11日或之後，使用 C1 2-4工作天送貨：本店將會繼續為訂單發貨，顧客會經電郵收到發貨通知，惟發貨後仍需等待物流公司收貨及送貨。目前我們仍有其他物流公司可用，我們會因應情況選擇適合的物流公司送貨。Jumppoint方面預計送貨服務將於3月17日有所改善，逐漸回復正常。敬請耐心等待，多謝體諒。
<未落單的顧客>
如訂單許可，建議選用 C2 4-6工作天送貨。如使用C1 2-4工作天送貨，目前只有有限度的收送服務。
【2022.03.10 Update】About logistics delivery time
Affected by the epidemic measures and the recent surge in the number of orders, the services of many logistics companies have been delayed. According to logistics companies, there are diagnosed delivery workers every day, leading to shortage on manpower. SF Express and Jumppoint announced respectively on March 5 and March 10, that the delivery time for upcoming orders cannot be guaranteed until further notice. We estimate that the delivery time will be delayed by 3-7 working days. However, due to the continuous impact of the epidemic, the number of days is a rough estimate for reference only.
We will try our best to coordinate with the logistics companies to process and deliver the order as soon as possible. Your understanding will be highly appreciated.
<Order has been placed>
Date of dispatch on or before March 10: Your order will dispatch on time, please wait for the shipping company to update the shipment tracking information/ delivery notification.
Date of dispatch onMarch 11 or later, use C1 2-4 working days shipping: We will continue to deliver the order, and the customer will receive a delivery notice via email, but still need to wait for the logistics company to pick up and process. At present, we still have other logistics companies available, and we will choose a suitable logistics company for delivery according to the situation. Please be patient and thank you for your understanding.
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【2022.03.03 物流消息】近期訂單的送貨服務或受影響
受疫情措施影響，近日各送貨公司的物流服務或有延誤。
如收貨地址位於過往14天有Covid-19確診者的大廈或須圍封/強檢的大廈，有機會未能送貨，視乎訂單獲分配的送貨公司，將循以下其中一項安排：
1. 在解禁後重新安排送貨
2. 更改收貨地址/轉為自提點/櫃
3. 採用不接觸式送貨
4. 其他個別安排方式
另外，因應香港疫情最新發展，多間送貨公司只能提供有限度服務，派送範圍及送貨時效或受影響，請留意SMS/電郵/電話通知。
不便之處，敬請見諒。
[2022.03.03 Logistics News] Delivery service for recent orders may be affected
Affected by the epidemic measures, the logistics services of various delivery companies may be delayed in recent days.
If the delivery address is located in a building with a confirmed case of Covid-19 in the past 14 days or a building requiring enclosure/forced inspection, there is a chance that the delivery may not be delivered. Depending on the delivery company assigned to the order, one of the following arrangements will be followed :
1. Reschedule delivery
2. Change delivery address/transfer to self-pickup point/locker
3. Adopt contactless delivery
4. Other individual arrangements
In addition, due to the latest development of the epidemic in Hong Kong, many delivery companies can only provide limited services. The delivery scope and delivery time may be affected. Please pay attention to SMS/email/phone notification.
Sorry for any inconvenience caused. Thank you for your understanding.
