Returns / Exchanges / Cancellations Terms Updates - Suchprice®
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Returns / Exchanges / Cancellations Terms Updates

  • 1 min read

Main Updates

  1. These Terms and Conditions come into effect on February 17, 2020.
  2. Where the customer has paid, but requests the company to cancel the order and refund, the company will deduct the following charges in the refund:
    • For orders paid via bank transfer / cheque / FPS, the company will deduct 2% or $20, whichever is the higher. If the customer request to collect the refund by FPS, the company will deduct another $10 bank handling fee.
    • For orders paid via PayPal, the company will deduct 2% or $20, whichever is higher.
    • By credit payment, the company will deduct 4.5%, or $45, whichever is the higher.
    • For orders paid via Alipay / AlipayHK / PayMe, the company will deduct 2% or $20, whichever is the higher.
  3. If the order is cancelled due to our company's responsibilities, such as: delayed goods, out of stock, discontinued goods, wrong inventory, the company will waive the above refund fee.
  4. If the reason for the cancellation of the order is to change the order details, please contact us first. After the order is successfully changed, the company will waive the above refund fee.